Document Delivery After Hours

Service Level

Archive retrieval requests made between 3.00pm and 8.30am will be processed and delivered within 3 hours. This service is available 7 days a week, 365 days a year. The Fort Knox After Hours contact is monitored 24 hours a day, 365 days a year.

After Hours Delivery Procedure

After Hours order is received by the emergency contact for your account
Order is processed to a delivery inventory sheet
Archives are retrieved from their storage locations and scanned into a warehouse holding area
A second scan confirms the items before they are loaded into a Fort Knox Shuttle Van for transport
A Fort Knox team member delivers the archives to your office within the specified 3 hour timeframe
Archives are transported to the nominated area within your office
Each archive is scanned again to ensure all your requested archives have been delivered
Your authorised employee signs our electronic scanner as receipt of delivery, and receives a copy of the delivery inventory, with both the driver's and their own signatures.

Standard Delivery
Urgent Delivery

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