Urgent Document Delivery Procedure & Service Level

If an urgent delivery request is received between 8.30am and 3.00pm on a standard business day, archives will be delivered within 3 hours.

Urgent orders are received by our online ordering system
Order is processed to a delivery inventory sheet
Archives are retrieved from their storage locations and scanned into a warehouse holding area
A second scan confirms the items before they are loaded into a Fort Knox Shuttle Van for transport
A Fort Knox team member delivers the archives to your office within the specified 3 hour timeframe
Archives are transported to the nominated area within your office
Each archive is scanned again to ensure all your requested archives have been delivered
Your authorised employee signs our electronic scanner as receipt of delivery, and receives a copy of the delivery inventory, with both the driver's and their own signatures.