Standard Delivery Procedure & Service Level

Service Level

Delivery Procedure

• Your records retrieval order is received by our online ordering system
• The order is processed to a delivery inventory sheet
• Archives are retrieved from their storage locations and scanned into a warehouse holding area
• A second scan confirms the items before they are loaded into a Fort Knox Shuttle Van for transport
• A Fort Knox team member delivers the archives to your office
• Archives are transported to the nominated area within your office
• Each archive is scanned again to ensure all your requested archives have been delivered
• Your authorised employee signs our electronic scanner as receipt of delivery, and receives a copy of the delivery inventory signed by our driver and the employee.